// Legal

Privacy Policy

Last updated: 11 October 2026

TRX Auto Service Center ("TRX", "we", "us", or "our") is committed to protecting the privacy of everyone who contacts us or uses our website at trxautoservice.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have. By using the Site or our services, you agree to this Policy.

1. Information We Collect

We only collect information we actually need to respond to you and provide our services:

Information you give us — your first and last name, email address, phone number, vehicle details, and the content of any message, booking request, or enquiry you send through our contact form, WhatsApp, email, or phone.
Technical information — basic data your browser sends automatically, such as approximate location, device and browser type, and pages visited, used only to keep the Site secure and working.

We do not intentionally collect sensitive personal data, and we ask that you do not send any through the Site.

2. How We Use Your Information

To respond to your enquiries, comments, and concerns.
To arrange, confirm, and manage service bookings and appointments.
To provide quotes, updates, and follow-up on work carried out on your vehicle.
To keep records required for our legitimate business and legal obligations.
To improve our Site, services, and customer experience.

We will only use your information for the purpose you provided it, or a closely related purpose.

3. Legal Basis & Consent

We process your information on the basis of your consent (which you give by contacting us), to take steps at your request before providing a service, and to meet our legitimate business and legal interests. You may withdraw consent at any time by contacting us (see Section 11).

4. We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to any third party for marketing. We do not run advertising profiles on you.

5. Service Providers We Rely On

To run the Site and respond to you, we use a small number of trusted providers who process limited data strictly on our behalf:

EmailJS — delivers contact-form submissions to our inbox.
Cloudflare — hosts the Site.
Google Maps — shows our location and reviews.
WhatsApp / Meta — when you choose to message us.

These providers have their own privacy terms. We share only what is necessary and never more than required.

6. Data Retention

We keep your information only for as long as needed to answer your enquiry, deliver and stand behind our services, and meet our legal and accounting obligations — after which it is securely deleted or anonymised.

7. Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. The Site is served over a secure (HTTPS) connection. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may ask us to: access the information we hold about you; correct inaccurate information; delete your information; or stop using it for a particular purpose. To exercise any of these, contact us using the details below and we will respond within a reasonable period.

9. Cookies

The Site uses only essential functionality and may store minimal information in your browser to make the Site work. We do not use third-party advertising or tracking cookies. You can control or clear cookies through your browser settings.

10. Children

The Site and our services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

11. Governing Law & Contact

This Policy is governed by the laws of the United Arab Emirates, including applicable data-protection legislation. Questions, requests, or complaints about your privacy can be sent to:

TRX Auto Service Center
Industrial Area 15, 19th Street, Sharjah, UAE
Phone / WhatsApp: +971 55 102 3990
Email: [email protected]

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date. Continued use of the Site after changes means you accept the updated Policy.

This Privacy Policy is provided as a general template for TRX Auto Service Center and does not constitute legal advice. We recommend having it reviewed by a qualified UAE legal professional before you rely on it.