Terms & Conditions

Last updated: 11 October 2026

These Terms & Conditions ("Terms") govern all services, quotations, bookings, and work carried out by TRX Auto Service Center ("TRX", "we", "us", "our") and all use of our website at trxautoservice.com. By requesting a quote, booking an appointment, handing over your vehicle, or using the Site, you ("the Customer") agree to these Terms in full.

1. Services

We provide multi-brand vehicle maintenance, repair, diagnostics, bodywork, and related services at our Sharjah and Dubai workshops. All services are provided subject to these Terms. We reserve the right to decline or discontinue any job at our sole discretion, including where a vehicle is unsafe, where required parts are unavailable, or where payment cannot be assured.

2. Quotes & Estimates

Any price, time, or scope we give before inspecting a vehicle is an estimate only and is not binding. The true cost and time can only be confirmed after physical inspection or diagnosis. If additional faults, parts, or labour are found during the work, we will seek your approval before proceeding; if we are unable to reach you, we may pause the work and the vehicle may remain at the workshop until instructions are received. Estimates are valid for 7 days unless stated otherwise.

3. Bookings & Appointments

Appointment slots requested through the Site or WhatsApp are requests only and are not confirmed until we acknowledge them. We may reschedule where workload, parts availability, or circumstances require. Repeated no-shows or last-minute cancellations may require a deposit for future bookings.

4. Prices & Payment

• All prices are in UAE Dirhams (AED) and, where applicable, exclusive of VAT unless stated.
• Payment is due in full on completion of the work and before the vehicle is released.
• We may require a deposit for parts, specialist orders, or larger jobs. Deposits for ordered parts are non-refundable once the parts are ordered.
• Promotional offers are subject to their own conditions, cannot be combined unless stated, and may be withdrawn at any time.

5. Right to Retain the Vehicle (Lien)

We reserve a lien over every vehicle in our possession until all sums due for work, parts, and storage relating to that vehicle have been paid in full. We are entitled to retain the vehicle until payment is received.

6. Collection, Storage & Uncollected Vehicles

Vehicles must be collected promptly once we notify you that work is complete. A daily storage charge may apply to vehicles left beyond 3 days after completion. Where a vehicle remains uncollected and unpaid for 30 days after notice, we reserve the right, to the extent permitted by UAE law, to recover our costs — including by sale of the vehicle — and to apply the proceeds to outstanding charges.

7. Warranty

Where a warranty is offered, it applies only to the specific labour or parts stated on the invoice, for the stated period, and only when the vehicle is used and maintained normally. Parts carry only the warranty (if any) provided by their manufacturer. Our warranty does not cover: pre-existing conditions; faults unrelated to the work performed; wear-and-tear and consumable items; customer-supplied parts; damage from misuse, accident, neglect, or work later carried out by others; or any consequential loss. Warranty claims require the original invoice and inspection at our workshop.

8. Customer-Supplied Parts

If you ask us to fit parts you supply, we accept no responsibility for the quality, suitability, or performance of those parts, and no labour warranty applies to work involving them.

9. Customer Responsibilities

• Provide accurate vehicle information and a correct contact number.
• Remove all personal belongings, valuables, and documents from the vehicle before handover — we are not responsible for items left inside.
• Ensure you are the owner of the vehicle or authorised to commission work on it.
• Collect the vehicle and settle payment promptly.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the amount paid by you for the specific service giving rise to the claim. We are not liable for any indirect, incidental, or consequential loss, including loss of use, loss of profit, towing, car hire, or time off the road. Nothing in these Terms excludes any liability that cannot lawfully be excluded under UAE law.

11. Test Drives & Movement of Vehicles

You authorise us to operate and road-test your vehicle on public and private roads as reasonably necessary to diagnose, repair, and verify the work.

12. Force Majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including parts-supply delays, supplier failure, utility outages, severe weather, or government action.

13. Website Content

All content on trxautoservice.com — including the TRX name, logo, text, and images — is owned by or licensed to TRX and may not be copied or reused without our written permission. The Site is provided "as is" for information only.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any dispute is subject to the exclusive jurisdiction of the competent courts of the Emirate of Sharjah (or Dubai, where the service was provided there).

15. Changes & Severability

We may update these Terms at any time; the current version is always posted on this page. If any provision is found unenforceable, the remaining provisions continue in full effect.

16. Contact

TRX Auto Service Center
Industrial Area 15, 19th Street, Sharjah, UAE
Phone / WhatsApp: +971 55 102 3990
Email: [email protected]